Refund & Cancellation.

1. The short version

You can get a full refund within 7 days of any payment, as long as you have not used what that payment unlocked. Subscriptions can be cancelled any time and stay active until the end of the period you already paid for. Refunds are returned to your original payment method, usually within 5–7 business days of approval.

2. Subscriptions (Advanced / Pro / Pro+)

• Plans are billed monthly or annually via Razorpay and auto-renew until you cancel.
• Cancel any time from Billing. Cancellation stops the next renewal; your plan stays active until the end of the current paid period. We do not pro-rate the unused part of a period on ordinary cancellation.
• 7-day refund window: if you upgrade or start a new paid plan and have not used any of that plan's paid generations or Pro-only features, request a full refund within 7 days of the charge and we will reverse it.
• Renewals: an auto-renewal charge is refundable within 7 days of the renewal date only if you have not used any paid generations or Pro-only features since that renewal.

3. Credit packs & one-time purchases

Credit packs are refundable within 7 days of purchase only if no credits from that pack have been used. Once any credit from a pack is consumed, that pack is non-refundable, because the underlying AI/render cost has already been incurred on your behalf.

4. Non-refundable items

• Booster / broadcast add-ons once the broadcast has been sent — the spend is irreversible.
• Generations, renders, or credits that have already been used.
• Rev-share software fees invoiced under the Creator Rev-Share Terms — those are governed by their own dispute process, not this policy.

5. How to request a refund

1. Self-service (fastest): go to Billing, find the charge, and click Refund (available for eligible charges within the 7-day window).
2. By email: for older or manual cases, email support@creatorosai.in with your account email, the charge date, and a one-line reason. We respond within 3 business days.

When a refund is approved, the original grant is reversed — credits are decremented, any booster is revoked, and a subscription is downgraded. Funds reach your original payment method (via Razorpay) typically within 5–7 business days, depending on your bank or card issuer.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we resolve almost everything within the 7-day window. Initiating a bank chargeback without contacting us may result in your account being suspended pending resolution, to protect against fraud.

7. Questions

Anything unclear, email support@creatorosai.in. This policy works together with our Terms of Service and Privacy Policy.